Notice: This Privacy Policy applies to the ck54 website, mobile app, and all related services. By using ck54, you agree to this policy.
1. Introduction & Scope
Ck54 (referred to as "we", "the platform", or "ck54") deeply respects your privacy. This Privacy Policy explains how we collect, use, store, and where necessary, share your personal information.
We believe privacy is a fundamental right. That's why ck54 is committed to ensuring your personal information is never misused. This policy is written in plain language so you can clearly understand what we do — and don't do — with your data.
This Privacy Policy applies to the following:
- Use of the ck54 website (ck54.im)
- Downloading and Using the ck54 Mobile App
- Account Registration & Login
- Deposits, withdrawals, and other financial transactions
- Contact customer support
- Participating in promotions and bonuses
2. What Information We Collect
Ck54 only collects information necessary to provide its services. We collect two types of data:
Personally Identifiable Information
| Data Type |
Why it's collected |
Required? |
| Full Name |
Account verification & payment reconciliation |
Yes |
| Mobile Number |
Registration verification & security code delivery |
Yes |
| Email address |
Account notifications & support communications |
Yes |
| Date of birth |
Age Verification (confirming 18+) |
Yes |
| National ID Number |
KYC verification (for large withdrawals) |
Occasionally |
| Mobile Banking Number |
Payment processing |
Yes |
Technical & Usage Data
- IP Address & Device Type
- Browser Type & Operating System
- Login Time & Location
- Gaming history & betting data
- Cookies & session data
3. How We Collect Data
Ck54 collects your information in the following ways:
- Direct Collection: Information you provide directly through registration forms, KYC verification, support requests, or profile updates.
- Automatic Collection: When you browse ck54, technical information is collected through cookies, web beacons, and server logs.
- Payment providers: Transaction confirmation data from payment gateways such as bKash, Nagad, and Rocket.
- Third-Party Verification: From approved KYC service providers for identity verification.
Please note: We will never ask for your password, OTP, or bank PIN over the phone or via SMS. If you receive any such call or message, treat it as fraud.
4. Purpose of Data Use
Ck54 uses your information for the following legitimate purposes:
- Account Management: Registration process, login security, and account verification.
- Payment Processing: Processing deposits and withdrawals securely.
- Customer Support: Resolving your issues and providing support.
- Fraud Prevention: To prevent unauthorized access, fraud, and money laundering.
- Legal Obligation: Meeting regulatory requirements.
- Service Improvement: Analytics to enhance your gaming experience.
- Responsible Gaming: Identifying and assisting with problematic gaming behavior.
- Contact: Sending important updates, promotions, and security alerts.
Your data will never be used beyond the purposes stated above. If we need to use it for a new purpose, you will be informed and your consent obtained in advance.
5. Data Sharing & Disclosure Policy
Ck54 does not sell your personal data. However, limited information may be shared with trusted partners in specific circumstances:
When your information is shared
- Payment providers: Necessary information is shared with bKash, Nagad, and Rocket to process transactions.
- KYC services: Identity verification is carried out securely with approved third-party providers.
- Legal authorities: When required by a court order, a legitimate request from an investigative authority, or any other legal obligation.
- Security Experts: For fraud investigation and cybersecurity purposes.
Our Commitment: Outside of the cases mentioned above, ck54 will never share your information with any third party. Selling or sharing data with advertisers, data brokers, or any other company is strictly prohibited.
6. Cookie Policy
Ck54 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of cookies we use
- Essential cookies: Required to protect login sessions and maintain site security. Without these, the site cannot function properly.
- Functional Cookies: To remember your preferences and settings (e.g., language selection).
- Analytics cookies: To understand which parts of the site are used most — entirely anonymized data.
You can disable cookies at any time through your browser settings, though this may limit certain features of the site.
7. Data Retention & Security Measures
Ck54 uses industry-standard security technology to protect your data:
- 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
- Secure Servers: Data is stored in internationally certified data centers.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- Regular Security Audits: Our dedicated team conducts regular system reviews.
- Access Control: Only authorized personnel can access specific data.
Data retention period
We retain your data for the following periods:
- Active Accounts: For as long as the account remains active.
- Closed accounts: up to 5 years, as required by legal obligations.
- Transaction records: 7 years, in accordance with financial regulations.
- Deletion requests: processed within 72 hours.
8. Your Rights
You have the following rights regarding your personal data:
- Right to access: You may request to know what data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate information.
- Right to deletion: In certain circumstances, you may request that your data be deleted.
- Right to Object: You may object to the use of your data for specific purposes.
- Right to Portability: You may request a copy of your data at any time.
- Withdrawal of Consent: Any consent previously given can be withdrawn at any time.
To exercise these rights, email us at support@ck54.im . We will respond within 30 business days.
9. Children's Privacy
Ck54 is strictly for users aged 18 and above. We never knowingly collect personal information from anyone under 18.
If we learn that a minor has registered on ck54, their account will be immediately suspended and all associated data will be permanently deleted.
If you believe a minor is using ck54, please contact us immediately.
10. Changes to Privacy Policy
Ck54 may update this privacy policy from time to time. When significant changes are made:
- The published date on the website will be updated accordingly.
- Registered members will be notified via email or SMS.
- For significant changes, your consent may be requested again at login.
Continuing to use ck54 after an updated policy is published will be considered acceptance of the new terms. We encourage you to check this page regularly.
11. Contact & Complaints
For any privacy-related questions, concerns, or complaints, please contact our Data Protection team:
- Email: support@ck54.im
- Live Chat: Chat button at the bottom right of the website
- Response Time: Within a maximum of 72 hours
Our Commitment: We take all privacy-related concerns seriously and work to resolve them as quickly as possible. Your trust is our most valuable asset.